Responsible Gambling

Read this first. LuckyDuckCasino.ag is an independent affiliate site operated by Gain Financial LLC. We are not DuckyLuck Casino. We cannot set your deposit limits, process a self-exclusion, close your account, access your balance, or see anything about your play. Every account control described below is administered by DuckyLuck and must be requested from DuckyLuck directly. The helplines listed at the bottom are independent of both of us, and you do not need an account with anyone to call them.

If you need help right now

United States: 1-800-MY-RESET (1-800-697-3738). Call, text or chat, 24 hours a day, every day. Run by the National Council on Problem Gambling. Free.

You do not need to have a diagnosed problem to call. People call because they are worried, because someone else is worried, or because they want to talk it through with someone who is not involved.

What DuckyLuck provides

These are DuckyLuck's tools, not ours. They are accessed through your DuckyLuck account settings or by contacting DuckyLuck support.

  • Deposit limits — caps on how much you can pay in over a set period
  • Loss limits — caps on how much you can lose over a set period
  • Session reminders — notifications of how long you have been playing
  • Cooling-off periods — temporary account suspension, from 24 hours up to 30 days
  • Permanent self-exclusion — closes the account indefinitely

Two things worth knowing before you use these.

Reality-check pop-ups are switched off by default. If you want reminders of time spent playing, you have to turn them on yourself in account settings. They will not appear otherwise.

Permanent self-exclusion is irreversible. Once activated the account cannot be reopened. That is the point of it, and it is worth choosing deliberately rather than in the middle of a bad session — a cooling-off period exists for that.

How to request them

  1. Log in to your DuckyLuck account and check the account settings area
  2. If the control you want is not there, contact DuckyLuck support directly via live chat or their support ticket system at duckyluck.ag/self-help
  3. Keep a record of the request and the response

Requests sent to LuckyDuckCasino.ag cannot be actioned. We have no access to DuckyLuck's systems.

An important limitation of offshore self-exclusion

Self-excluding from DuckyLuck closes your DuckyLuck account. It does not close accounts anywhere else, and there is no regulator-run scheme covering offshore casinos the way GAMSTOP covers UK-licensed operators.

If you want to block access across many gambling sites at once, the tools that actually do that are independent of any casino:

  • Gamban — blocking software for phones and computers, gamban.com
  • GamBlock — gamblock.com
  • Casino Guru's Global Self-Exclusion Initiative — a cross-operator scheme still building coverage
  • Your bank — many banks now offer a gambling transaction block you can switch on in the app

Warning signs

Gambling has become a problem when it stops being a choice. Common indicators:

  • Spending more time or money than intended, repeatedly
  • Gambling to escape stress, low mood or anxiety rather than for entertainment
  • Hiding the extent of gambling from people close to you
  • Increasing stakes to recover losses
  • Restlessness or irritability when not gambling
  • Missing work or family commitments
  • Borrowing money to gamble or to cover gambling debts
  • Trying to cut down and not managing it

If several of these are familiar, the helplines below are the right next step. They are free, confidential, and staffed by people who do this all day.

Practical habits

  • Decide the amount before you start and treat it as the price of an evening, like a concert ticket — money already spent, not money at risk of being won back
  • Set the deposit limit while you are calm, not mid-session
  • Never gamble to solve a money problem. The maths does not work, and the terms make it worse: DuckyLuck's bonus cashout is capped at 10x deposit regardless of what you win
  • Do not gamble while drinking, upset, or exhausted
  • Take a break every 30–60 minutes and leave the site to do it
  • Do not leave a balance sitting idle. Under clause 5.12 of DuckyLuck's terms, accounts dormant for 12 months are charged €100 a month or 5% of balance, whichever is larger, until the balance reaches zero

Support organisations

All entries verified 24 August 2026.

United States

United Kingdom

Australia

Singapore

  • National Council on Problem Gambling — 1800-6-668-668, daily 8am–11pm — ncpg.org.sg

Elsewhere

Canada is not listed above because DuckyLuck's terms exclude Canadian residents from playing. Canadians seeking gambling support should contact their provincial health service, or use Gamblers Anonymous above.

Age restrictions

DuckyLuck's terms require players to be 18 or older (clause 3.4), and to confirm that online gambling is lawful where they live. Identity verification is required before withdrawal.

If children have access to your devices, the blocking tools listed above also prevent access to gambling sites, and most operating systems include parental controls.

If you are worried about someone else

  • Raise it when neither of you is in the middle of something — calmly, without an audience
  • Describe what you have noticed rather than what you have concluded
  • Do not settle their gambling debts; it removes the consequence without addressing the cause
  • Gam-Anon exists specifically for families and does not require the gambler's participation
  • Look after yourself too — the helplines above take calls from family members

18+ only. Gambling should be entertainment, not income. You always risk losing what you stake. If it stops being fun: 1-800-MY-RESET (1-800-697-3738), 24/7, free and confidential.